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Posts Tagged ‘smartphones’


Latest Popular Smartphones Significantly Dip in Drop Test Performance

Wednesday, November 22nd, 2017

After years of improving smartphone glass durability, a shift design is bringing back the perils of dropping the device only to discover the glass has cracked on impact. The newly released iPhone 8 and iPhone X aren’t doing well in drop tests, with screens breaking relatively easily. A “drop test” measures the durability of a device by dropping it on a hard surface and gauging the damage.

However, this isn’t a sign that Apple has made a design flaw, but rather a reflection of industry design trends taking away protection where material durability improvements can’t compensate. The full-front-screen-equipped Samsung Galaxy S8 performed abysmally in drop tests as well.

On Smartphone Productivity

Cutting-edge smartphones are a great way to increase productivity in the workplace as the faster performance and new features lend themselves to better problem-solving. However, implementing a device that is prone to breaking means employees will hesitate to use it over damage fears or won’t use it at all because it’s broken.

Why is this Happening?

Two design trends can take the blame for screen cracking:

  1. Newer phones are using glass on the rear of the device in addition to the front to enable wireless charging. This doubles the amount of glass on the device.
  2. The “bezel wars,” or the push to shrink borders and increase screen size, are eliminating the amount of material on the device itself that can absorb impact damage.

While modern smartphones are using increasingly durable glass, the increase in total glass used and lack of side protection make the devices vulnerable to fall damage. However, the more durable glass is doing very well in scratch and bend tests.

The Dollars and “Sense” of Repairs

The good news is the glass is a repairable component; the bad news is the repairs can quickly approach device replacement costs. There are three options for a repair; which one to go with varies on experience and severity of the damage:

  1. Manufacturer Repair or RMA
  2. Independent Repair Shop
  3. DIY

The cost and complexity of a front vs. rear glass repair can vary greatly depending on the phone. For example, replacing the rear glass on the Galaxy S7 will run a person about $70 professionally or can be done for around $20 in 45 minutes by a modestly skilled DIYer. Comparatively, a Galaxy S7 front screen and glass repair runs about $190 from an independent shop. The iPhone X is different, with Apple charging $279 for a front display replacement and $549 for a rear glass replacement. The front screen replacement costs are in line with each other, while the rear glass replacement costs are dramatically different.

How can I Protect my Investment?

Fortunately, your business can take a few safeguards to avoid having to replace the device:

  1. Get a protective case and require its use
  2. Get an extended warranty or device care package

Is your business using the right technology for the job and the right accessories to get the most out of those devices? The IT Consulting experts at MPA can help your business increase productivity by getting the most out of tech. Contact us today!

The Dock Returns: Anticipating Trends for Productivity Potential

Wednesday, April 19th, 2017

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Samsung’s March 2017 announcement that its flagship smartphone would support first-party peripheral that makes the device work like a desktop computer could mean big changes for how people look at their productivity devices.

While this is not the first attempt to treat a smartphone as a computer substitute, it is the first time a market shipment leader put its weight behind the concept.

Business and IT professionals should watch these trends closely, because new ways of looking at existing technological mainstays may offer incredible opportunities to increase productivity.

A Note on Convergence

Samsung’s dock is another indication that the smartphone, tablet, laptop, and desktop device classes are gravitating towards convergence. Tablets and smartphones overlap each other in use and functionality: In many cases, you would not be able to tell the difference between a large smartphone and a small tablet outside of the ability to make phone calls.

Galaxy S8 Dex Dock

The Samsung Dex allows any Galaxy S8 user to connect the device to a charging dock that augments the smartphone with a desktop monitor over HDMI and USB peripherals. When connected to the dock, the Galaxy S8 display switches to a more computer-esque interface, making the phone function like a “fake desktop.” This is excellent for business continuity for three reasons:

  1. Employees can take a highly portable device with them anywhere they go, which can be plugged into a dock when available to function as a primary productivity device. It’s easier to carry a phone around than a laptop.
  2. Employees will no longer need to use a dedicated workstation. This means employees can easily relocate their main device.
  3. Sharing a desk workstation will be much simpler. Instead of requiring a centralized server and individual login credentials, employees can simply plug in their mobile device.

Similar third-party devices exist for laptop augmentation, such as the Mirabook, which works for both Android and Windows 10 devices. If these docks add support for multiple devices including multiple operating systems, this platform could be incredibly useful for businesses.

The Motorola Atrix Legacy

Businesses have been working on expanding smartphone capabilities to emulate what a traditional computer can do almost as long as the smartphone and tablet device classes have been popular. The Motorola Atrix, released in late 2011, is the first well-known example of turning a smartphone into a netbook. However, earlier takes on the convergence concept didn’t perform well because of high costs ($300-$500 for the Atrix compared to $150 for the Dex) and missing functionality.

Nintendo Switch Dock

The Nintendo Switch, released in March 2017, is a tablet-like device that connects to a dock to work like a traditional console on a TV. With the system selling well, the Switch will serve as the first tablet-like device millions of people have in their homes that works with a dock. “Living room infiltration” can make the public more comfortable with the dock concept, which could lead more people to try docks with other devices. The Nintendo Switch could do for docks what the Playstation 2 did for DVD video.

Even without the dock, the tablet and smartphone industry is pushing towards convergence. For example, Apple is selling the iPad Pro as a laptop replacement device with reasonable success. However, backup and disaster recovery will be more important than ever with docks—mostly because smartphones are easier to break and to lose than desktop computers.

Our IT consulting experts at MPA Networks are ready to help your business look into technology opportunities like the Dex dock. Contact us today.