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Posts Tagged ‘San Francisco’

It’s Nice to Be Important, But It’s More Important to Be Nice

Thursday, June 4th, 2015

IT SF Bay Area discussion on hiring the right IT staff in today's information technology environment.

Let’s face it—the humor on Saturday Night Live is pretty much hit-or-miss these days. But one classic SNL sketch from the late ’90s remains our favorite: Nick Burns, Your Company’s Computer Guy.

Why are Nick’s condescending remarks toward his fellow employees so darned funny? Because so many of us can relate. Think back to the day you started your first office job. You settled into a vacant cubicle but couldn’t really do anything until your computer was fully installed. You were granted access to the company network. Your email account was established. But did your company’s IT rep patiently guide you through the entire setup process, or were you stuck with a Nick Burns, who—if they weren’t too busy to help you right away—gave you just a little too much “attitude”?

This isn’t to say there aren’t plenty of excellent IT professionals out there—but they’re definitely getting harder to find. If your business is expanding, how experienced is your HR recruiter at screening and selecting IT people? Do they know the right questions to ask in an interview? How many job candidates exaggerate on their resume, or remain on “best behavior” until after they’re hired? Correcting what HR departments commonly refer to as a “bad hiring decision” is never pleasant—or cheap.

Here Today, Gone Tomorrow?

Servers, networks, and desktop workstations, whether in a Cloud datacenter or in your office, are at the core of any successful modern business. But it still comes down to human know-how to make everything work smoothly. A top-notch in-house IT specialist may be worth their proverbial weight in gold, but with the Bay Area economy on the rebound—and housing prices soaring—who’s to say when they’ll suddenly give their two weeks’ notice, leaving you back at square one?

An IT managed service partner eliminates the frequent guesswork and disappointment of your internal hiring processes. With an iron-clad Service Level Agreement (SLA) in place, you know your entire IT system will function 24/7, staffed by knowledgeable, reliable professionals.

Top Service Requires Top People

Our 30-year reputation was built largely around our ability to choose and keep great employees.

That means more than just evaluating past experience or industry certifications—it means seeking people skills. Those include endless patience (well, mostly…), the ability to explain technology in plain English, actually enjoying training others, and never forgetting that your success reflects upon our success. Just look at our lengthy list of client testimonials.

We’re willing to share a trade secret with you, as long as you don’t tell anyone else. It’s the major reason we are the oldest IT service firm in the Bay Area and have outlasted thousands of competitors. What is it? Drumroll please…

We hire friendly, competent professionals.

As Nick Burns would probably say, “Uh… YOU’RE WELCOME!” Just kidding.

Happy 31st Birthday, MPA Networks!

Tuesday, April 1st, 2014

We are incredibly proud to launch into our 32nd year of business today! Thank you to our clients and wonderful team for making MPA Networks all it is today. “Without an amazing team, this simply does not happen,” says Michael Price, CEO.

MPA 30 Yr Timeline

Please take a look at our 30-year Anniversary timeline for more information about Michael, the company, and how MPA achieved this great milestone (It’s a fascinating read – we promise!). Just click the image to the left.

We look forward to delivering best-in-class IT services and serving our amazing clientele throughout the San Francisco Bay Area for many years to come!



As always, be IT-Strong!




3 Tips to Leverage Your IT Labor Costs

Friday, February 7th, 2014

I’ll make a decent bet that your greatest Information Technology costs are not related to hardware and software. In fact, they’re probably not related to physical technology at all.

What is Your Greatest IT cost?

Support labor!

IT labor costsIT labor costs can be incredibly expensive, especially when an IT Services firm operates on a bill-by-the-hour business model, which is quite normal for outsourced IT service.

These costs are further exacerbated by the plethora of incompetent or inexperienced IT technicians.

If you’re considering hiring an outsourced IT Support and Services firm, read on for some important points to consider to best leverage your IT labor costs.

Tips to Leverage Your IT Labor Costs

Go with Experience

We’re going to let you in on a dirty IT-industry secret: competent, experienced IT people get better results per hour spent, and consequently, per dollar spent, than the masses of IT newbies flooding the industry today.

The differential between Trainee rates and experienced Network Engineer rates do not reflect reality when compared with actual value. One would expect Trainee rates to hover around 25-50% of a Senior Engineer’s rates, when in actuality, they are typically about 60-100%.

In a nutshell, you will be paying the same amount of money (or very close to it) per hour for less experienced IT service as you would for exceptional IT service. And it’s almost guaranteed that a more experienced technician will be able to diagnose and fix your issues much faster and for less overall cost than a team of newbies.

When in doubt, go with experience!

Expertise in your Industry and Business-Type

Whether you are a small investment advisory firm, a medium sized law firm, or a burgeoning health clinic, you need an outsourced IT team that knows the ins and outs of your business.

It’s not enough for an IT Provider to have “experience” – the team should have specific expertise in your industry and with other businesses of your size/type. Your IT Provider should know your industry-specific concerns before you even have to think about them. This will save you money, time, and loads of stress in the long run.

A Flat-Fee, Insurance-Like Program

Outsourced IT support doesn’t have to come in the traditional Bill-by-the-Hour model. With bill-by-the-hour service, where is the Managed Service Provider’s incentive to fix your network problems in a timely manner? Where is the incentive for partnership?

IT support business partnership

A flat-fee, subscription-based IT Management program covers everything you would expect from outsourced IT service, minus the headaches. Think of flat-fee IT service like an Insurance program. For the same cost every month, you are 100% covered for both proactive IT management and any unforeseen issues and labor expenses. An IT Managed Services firm that operates on a flat-fee model would much rather deliver the most reliable network environment possible and prevent problems from ever happening than spend time and money fixing them.

This proactive, not simply reactive, role in your business’ success will save you time and money, and is our best recommendation for leveraging your IT labor costs.


If you’re interested in learning more about flat-fee IT service, look no further than MPA Networks.

MPA made history as the first IT Provider to offer such a program and specializes in this insurance-type model. Even better – MPA has been in business over three decades (the longest of any IT Provider in Northern California) and has the experience to handle your unique situation.

MPA Networks is committed to your ongoing success, not the accumulation of time and materials hours. MPA’s flat-fee approach includes all service and labor, even emergencies, so you need never worry about Bill-by-the-Hour costs.

MPA Networks provides superior outsourced IT service to the San Francisco Bay Area, the Peninsula, San Mateo County, and San Jose.


Take a look at MPA’s Reliable Networks Managed Service Program for more information!



The Single Most Reliable Method for Preventing a Ransomware Attack

Tuesday, December 3rd, 2013

RansomwareLast week, we wrote about the rise of Cryptolocker and Ransomware viruses, the new breed of malware virus infecting host computers through malicious email attachments, and spreading rapidly through its use of commercial-grade RSA encryption and Bitcoin, a universal, virtual currency. Unfortunately, it looks as if the problem will continue to get worse before it improves, and the security industry does not yet have viable solutions to stop every one of the malware’s many variants from infiltrating networks. As the crooks hire the world’s top programmers to create hundreds of new variations on a daily basis, fighting back may seem like a truly daunting task.