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Posts Tagged ‘cyber safety’

Lowering the Bottom Line: IT Management Support and Cost-Saving Benefits

Wednesday, June 27th, 2018

Shifting to IT management support services can make a huge difference in reducing your business’ operational bottom-line. IT management goes a long way to streamline both infrastructure and support while providing access to a larger knowledge pool than what an on-site staff can provide. Businesses can offload work to a managed services provider, and free their on-site IT staff to work on their most important projects. The following list covers many of the common significant expenditure areas your business can reduce through professional IT support.

Reduced Management and Staff Overhead Costs

Outside IT management removes management responsibilities from your business, thus providing an inherent payroll savings. Additionally, IT managed services significantly reduces the amount of on-site IT staff your business needs in day-to-day operations. In short, going with an outside service can save your business the expense of hiring extra staff.

 Less Downtime and Faster Downtime Recovery

IT managed services providers can put their extensive networking knowledge to work by optimizing and monitoring your business network infrastructure.

Just by paying staff to wait, your business can lose a lot of money when the network goes offline or performs slowly, so avoiding downtime is an easy way to improve ROI. A program like Reliable Networks includes productivity analysis, server management services, backup support and disaster recovery assistance, all of which help your business avoid downtime and minimize downtime in the rare event it occurs.

Offloading Technical Security Work: Outsource Desktop and Backup Management

Professional IT support can help your business reduce expenses by assisting in highly specified IT operations with a level of expertise that would require a substantially larger IT staff than is practical at an SMB. For example, desktop management services takes over from your on-site staff the responsibility of making sure every device is running the latest, most secure software updates. Additionally, professional IT support can provide customized backup and disaster recovery strategies that work with how your business is set up. A small IT staff may have the skills to keep the network running at peak performance, but may not be as knowledgeable with backup strategies.

Only Pay for It as You Need It

IT work, specifically downtime protection, often has a feast-or-famine workload dichotomy, and being able to staff alongside the workflow is a major cost-saver. On most days, the server monitoring and maintenance work is easy for a single worker to cover. However, that single worker may be overwhelmed in the rare event a problem arises — in which case your company would want several people working on the issue.

IT managed services makes it easy to bring in extra help when you need it, and avoids keeping that extra help on payroll when you don’t.

Lead Business to Cut Unused Applications

As your business shifts to a model where it only pays for IT services when required, it forces your staff to consider what services are really necessary for operation. Your business can save a substantial sum on operations costs by decommissioning unused applications and hardware.

IT managed services not only helps your business reduce its bottom-line costs, but also improves IT performance in the workplace. Contact us today to learn how your Bay Area business can benefit from IT management support.

Mac- and Linux-Based Malware Targets Biomedical Industry

Tuesday, March 14th, 2017


The malware infection, discovered in late January, that’s been hiding out on Mac and Linux devices for more than two years doesn’t mean the security floodgates are open, but it is a reminder that these devices aren’t invincible. Apple is calling this new malware “Fruitfly,” and it’s being used to target biomedical research. While not targeted for Linux devices, the malware code will run on them.

This attack may hit a little too close to home for those industries MPA Networks specializes in protecting, including healthcare and biotech. That makes this a good time to reexamine security best practices for devices that aren’t commonly targeted for attacks.

Attacks Are Rare, But Not Impossible

Broadly speaking, any device that isn’t running Windows has benefited from a concept called “security through obscurity,” which means hackers don’t bother going after these devices because of a smaller market share.

Mac OS X and Linux provide more secure options than Windows for various reasons, but neither is an invincible platform.

Every so often, hackers strike the Mac community with malware—and when the attacks are successful, it’s typically because users don’t see them coming. The lesson here, of course, is to never let your guard down.

You may not need an active anti-virus program on a Mac, but occasional anti-malware scans can be beneficialAccording to Ars Technica, “Fruitfly” uses dated code for creating JPG images last updated in 1998 and can be identified by malware scanners. Anti-malware programs like Malwarebytes and Norton are available for Mac devices. MPA Networks’ desktop support and management can also improve user experiences on non-Windows devices.

Keep Your Macs and Linux Machines Updated

The old IT adage that says “keeping your programs updated is the best defense against security exploits” is still true when it comes to Mac OS X. While Mac OS X upgrades have been free or low-cost for years, not everyone jumps on to the latest version right away. For example, less than half of Macs were running the latest version of the OS in December of 2014. This means all the desktop and laptop devices running older versions of Mac OS X are exposed to security holes Apple patched with updates.

Typically, Apple only supports the three most recent versions of their operating system, which usually come in annual releases. Your workplace computers should, at the very least, be running a version still supported by Apple. The good news is that Apple quickly issued a security fix to address Fruitfly. The bad news? This isn’t the first Mac OS vulnerability malware has managed to exploit, and it won’t be the last.

The IT consulting experts at MPA Networks are ready to help your company find the right tools to increase productivity and improve security on all your office devices. Contact us today to get started.

An Expert’s Guide to Avoiding Phishing Scams

Tuesday, January 24th, 2017


Unlike most IT security threats, phishing scams attack the human element instead of the machine element. Phishing scams try to bait a person into exposing confidential information by posing as a legitimate, reputable source, typically by email or phone. Most often, the culprits seek users’ account login details, credit card numbers, social security numbers, and other personal information.

By properly educating your employees and following a handful of best practices, your business can significantly reduce the threat of phishing scams.

Here’s how:

1. Treat every request for information—whether by email, phone, or Instant Message—like a phishing scam until proven otherwise.

Meeting any request for confidential information with skepticism, regardless of how trivial it sounds, is your employees’ best defense against phishing scams. Even innocent information like a person’s first car, pet’s name, or birthday can be used to steal accounts through password recovery. Generally speaking, no professional organization or company would ever ask for personal information when contacting you—so any information request of this type is more likely to be fraudulent than real.

2. Familiarize your staff with scheduled emails for password resets.

Many companies use regularly scheduled password reset policies as a security measure; however, hackers can exploit this system to get people to hand over account login information. Your company’s best protection in this case is to familiarize employees with which services actually send out these requests. If possible, enable 2-step verification services, or avoid scheduled password changes altogether.

3. Never click a “reset password” link.

One of the easiest ways a hacker can steal information is to include a spoofed link claiming to be a password reset page that leads to a fake website. These links typically look exactly like the legitimate reset page and will take the “account name” and “old password” information the person enters. If you need to reset an account or update your information, navigate to the site manually and skip these links.

4. Never send credentials over email or phone in communication that you did not initiate.

Many sites utilize legitimate password reset emails and phone calls; however, a person has to go to the site and request it. If someone did not request a password reset, any form of contact to do so should be met with extreme skepticism. If employees believe there is a problem, they should cease the current contact thread and initiate a new one directly from the site in question.

5. Don’t give in to fear.

One common phishing scam emulates online retailers, claiming they will cancel an order because a person’s credit card information is “incorrect.” These scams rely on a sense of urgency to get a potential victim to hand over information without stopping to think. If the account really is compromised, chances are the damage is already done.

6. Report suspected phishing attempts.

Phishing attacks like this typically target more than one person in an organization, whether it be from a “mass-scale” or “spear” phishing attack. Therefore, it’s safe to assume that if one person receives a phishing email, others will, too—so contact both your company’s IT department and the organization the hackers were imitating.

If your business is looking to improve its IT security practices and avoid falling victim to phishing scams and other attacks, contact the experts at MPA Networks for help today.

Hack of 500 Million Yahoo Accounts Reminds Industry to Increase Security Measures

Wednesday, November 23rd, 2016


In September 2016, half a billion Yahoo account users received the bad news that their names, email addresses, phone numbers, and security questions were potentially stolen in a 2014 hack.

According to CNET, the Yahoo hack is the largest data breach in history.

In the wake of a major hack like this one, the only silver lining is a powerful reminder for businesses to review their IT security practices. In the case of the Yahoo breach, hackers can use the stolen information to compromise other employee accounts and further extend the reach of the hack. Here’s how they do it, and what you can do to stop them.

The “Forgot My Password” Reverse Hack Trick

Hackers can steal information from many accounts with the information taken from a single account. If you’ve set your Yahoo email address as your “forgot my password” account for other services, a hacker can use a password reset and reminder commands to compromise even more important accounts. Hackers can use stolen security question answers here to obtain other account credentials as well.

The “Same Password, Different Account” Hack

Memorizing a different password for each account is pretty much impossible for the average person. Most people end up using the same password for many accounts. For example, if you own the email addresses “” and “” and use the same password for both, it’s likely that a hacker who stole your Yahoo password and security questions will try them on the account with the same name on Gmail.

Password Theft Prevention Strategies

Security breach prevention starts with a strategic security plan and a series of best practices:

Account-Specific Logins and Passwords. One way to prevent a hacker from using your stolen username and password on another account is to create site-specific login and password credentials. This is easily accomplished by memory by adding a site-specific prefix or suffix for each account. For example, your Yahoo and Gmail credentials may be “myemailYHOO/YHOOP@ssw0rd” and “GOOGLmyemail/P@ssw0rdGOOGL” respectively. Alternatively, password managers are an easy way to manage login credentials across accounts and generate random passwords.

Secure the Fallback Account. We’ve previously discussed the security benefits of “two-step verification” as an effective way to keep hackers out of your accounts even if they manage to steal your password or security question answers. Make sure all of your accounts that feature a “forgot my password” function lead back to a “two-step” secured email address.

Update Passwords Frequently. Typically, hackers use your stolen information immediately to access your accounts and steal your information. That’s why frequent password changes are often considered a waste of time. However, the Yahoo hack bucks this trend as the information being released in late 2016 came from 2014.

IT security and password protection are an essential part of doing business in the modern digital world. Contact us today for IT consulting advice for better security practices and managed services assistance to help keep your business’s confidential information safe.

Data Breaches: Dark Times in the Golden State?

Wednesday, June 1st, 2016


Being the cyber-security geeks we are, we took great interest in combing through this year’s California Data Breach Report, released by the Attorney General’s office this past February. The report tabulates data collected from breach incidents which expose confidential information of 500 or more individuals, reported to the Attorney General as required by California law since 2012.

Over these past four years, there has been a total of 657 reported incidents, affecting over 49 million Californians—from Social Security and driver’s license numbers to financial accounts to health records, logins, and passwords.

By the Numbers: Not Much News to Us

The breakdown of California data breaches came as little surprise to us:

  • Malware and hacking accounted for over half of all breaches (54%), while responsible for a whopping 90% of all stolen personal records.
  • While physical breaches—lost or stolen unencrypted data on computers and mobile devices—came in a distant second (22%), they were the most reported by healthcare providers and small businesses.
  • Other breaches were attributed to human error (17%) or intentional misuse or unauthorized access by company insiders (7%).

After 178 reported major breaches in 2015 alone, the report estimates almost three in five Californians were victims of loss or theft of data.

Plug the Leaks, Block the Hackers

The second half of the report offers multiple recommendations for preventing data breaches in the future. Specifically discussed is the expanded use of multi-factor authentication (as we’ve already recommended) in place of simple, easy-to-guess user passwords such as “qwerty” or “12345” (as we’ve likewise lamented in a previous post). Stronger encryption standards are needed to protect confidential data, particularly within the healthcare sector.

However, the Attorney General’s primary recommendation is that all business and government organizations adopt their own risk management strategy based around the Critical Security Controls for Effective Cyber Defense, a comprehensive 20-point plan developed by the Center for Internet Security.

While a mishmash of federal and state-to-state regulations offer varying effectiveness against data breaches, the California report cites voluntary compliance with the CIS Controls as “a minimum level of information security that all organizations that collect or maintain personal information should meet,” while falling short of the full 20 standards constitutes “a lack of reasonable security.”

We agree the CIS Controls represent a solid roadmap, effectively “covering all the bases” when it comes to data protection. When you discuss security with a potential MSP partner, mention the CIS Controls as a baseline. If they downplay such a structured approach, you’re probably talking with the wrong vendor.

How well is your company meeting California’s data security guidelines? For a few tips on getting better, ask us today.

The Dangers of Free Public Wi-Fi: How To Protect Your Network

Tuesday, February 2nd, 2016


How dependent have you and your employees become on public Wi-Fi outside the office? Mobile hotspots are almost everywhere now—from coffee houses and fast-food restaurants to hotels and airports (and even aboard most planes). Without Wi-Fi access, many of us feel alarmingly “disconnected”—as if we’ve driven 20 miles before realizing we left our phone at home! (Can you recall where and when you last saw a pay phone?)

Risky Business

We’ve come to rely on free Wi-Fi for its sheer convenience, but how secure is it, exactly—particularly for business purposes? Actually, not much at all.

Most commercial-grade public Wi-Fi has been made as technically simple as possible to maximize the number of simultaneous users and avoid connection issues which might require a time-consuming call to a Help Desk. There are no cumbersome firewalls, encryption, or other standard frontline defenses you’d expect from your company’s onsite network.

Even a public hotspot requiring a password offers little real security if all users use the same common login. This makes free public Wi-Fi an especially inviting target for hacking. A minimally-skilled cyber-crook can eavesdrop on Wi-Fi data traffic via black market software on a tablet hidden in a backpack, while a more sophisticated hacker can go as far as creating a bogus duplicate hotspot for users to mistakenly log into. Once connected, the hacker has free reign over the user’s personal data—email, social media, bank accounts, and more—as well as any important business files (even if they’re not open at the time). The vulnerabilities of public Wi-Fi are the weakest link in your IT security chain.

Saving Private Data

What’s the best defense against malicious Wi-Fi snooping? If you aren’t familiar with VPN (Virtual Private Network), your company is already at serious risk. A VPN server essentially acts as a third-party “buffer” between a mobile device and the company network (or the at-large Internet). Using a VPN app installed on the device, the Wi-Fi user connects to the company’s VPN instead of connecting directly to their usual browser homepage. The VPN then thoroughly encrypts all end-to-end data traffic to and from the user’s mobile device. If a hacker intercepts that Wi-Fi data stream, they’ll only receive unintelligible gobbledygook.

Adding a VPN layer of security is relatively painless. A VPN option is actually built into Windows (do a file search for “VPN”). There’s also a wide range of VPN client/server software and real-time services from trusted vendors, or a custom solution can be developed, typically based around SSL (the same level of security most banking sites use) or other advanced protocols.

Are your employees unknowingly putting your company at risk whenever they flip open their laptop at the coffee shop down the street? Feel free to share your concerns with us.

Protect your Business from Cyber Threats with this 5 Point Checklist

Thursday, November 21st, 2013



About half of all small business owners believe their business is too small to be a potential victim for virtual thieves and hacking.

The facts, however, say something quite different. The majority of cyber attacks are actually perpetrated against businesses with fewer than 100 employees.

Is your SMB prepared for these threats? Follow the checklist below to be cyber-safe!