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Posts Tagged ‘Bay Area’


Amazon Alexa in the Workplace: What Could You Do With a Virtual Assistant?

Tuesday, June 20th, 2017

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Amazon Alexa, the voice-based intelligent personal assistant you may have seen an early adopter friend use at home, has surprising business use potential to increase productivity in the workplace. Like Apple’s Siri, Google Assistant, and Microsoft’s Cortana, Alexa is able to perform tasks for the user via voice commands. However, Alexa’s decentralized nature makes the system well-adapted for shared use in the workplace.

Amazon Alexa Increases Workplace Productivity

The virtual assistant is especially helpful at keeping employees focused on their primary tasks by simplifying interruptions—from adjusting a meeting time to looking up an address—into a simple voice request. In short, Alexa is a powerful tool for automating and streamlining common work procedures.

Amazon Echo

Amazon Echo is a hands-free, smart speaker that serves as a gateway interface to the Alexa Voice Service. Echo is the most practical way to use the assistant, featuring a different style of interactivity compared with similar services (which are primarily run on phones and tablets). For those who prefer a device-based option, Alexa also runs on Amazon Fire tablets.

As of January 2017, Amazon has sold over eight million Echo units.

Alexa Simplifies Workplace Tasks

Alexa is very good at automating and simplifying mundane, simple tasks in the workplace. While the real power lies in programming Alexa to perform unique tasks, the assistant is already powerful out of the box. For example, businesses can put an Echo at the conference table during meetings and ask it questions that come up instead of opening a phone or computer and performing a Google search. Alexa is also helpful for tasks like announcing the weather forecast, adjusting background music, and controlling smart lights—all through voice commands.

For more advanced users, Alexa is compatible with Microsoft’s Office365 and can be put to work on tasks like calendar collaboration. Requesting a day off or adjusting meeting times is as simple as asking Alexa. Some businesses may find the assistant helpful for streamlining office supply orders; Alexa allows employees to add items to a shopping wish list. (Gone are the days of endless email chains and formal paper requests.) If someone discovers that paper towels are running out in the break room, or the stock closet is low on staples, they can say “Alexa, add X to my shopping wish list.”

Alexa’s Custom Programming

Good ideas don’t always come at the right time. Imagine one of your staff members thinks up a great idea for an upcoming project while they are working on a more urgent one. Writing down or recording those ideas while trying to stay focused on the task at hand can be difficult and disruptive. With custom programming, that employee could tell Alexa to attach a note to the upcoming project and then get back to work. Alexa’s custom-programmed “skills” can work as standalone features or be integrated with existing applications and services to serve your business’s unique needs.

Back in the conference room, Alexa could be used on the fly to gather custom analytics like “what was our total profit last week” or “how many products did we ship in February and March” for fast responses. Programming is pretty straightforward, but the downside is that Alexa needs to recognize a range of specific phrases to work correctly.

If your company is looking into new ways to increase productivity with new technology, the IT consulting experts at MPA Networks, serving businesses throughout the San Francisco Bay Area, and nationwide, are ready to help. Contact us today.

Intranets and Small-To-Medium Business Productivity

Tuesday, June 13th, 2017

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Many small-to-medium businesses (SMBs) have taken to hosting their own intranet to increase productivity in the workplace. For those unfamiliar with the term, “intranet” is not a typo, but rather an internal network that behaves like a private Internet. At their core, intranets help businesses improve communication, boost collaboration, and organize important information in an secure, easy-to-access location.

Intranets are considered an inexpensive solution for providing streamlined access to information and services.

Ways to Use an Intranet

A versatile tool with no specific use, an intranet can be adapted to the jobs it needs to perform. Think of it less like a 10mm socket wrench, and more like a Swiss Army Knife.

An intranet often serves as a hub where businesses can: 

More advanced intranets can host complex applications like ticketing systems, customer relationship management systems, payroll management, time clock services, and benefits enrollment.

Designing Your Intranet

According to the Worcester Business Journal, businesses should determine who will be using the intranet, what purposes the intranet will serve, and what the security needs of the system are at the beginning of the design process. From there, your business should look at all necessary applications and hardware for the platform.

Security needs can vary greatly between intranet implementations: An outward-facing intranet that holds confidential information and can be accessed online will need a login system, data encryption, and user privilege controls. On the other hand, an intranet that is used exclusively for internal reference, and is only accessible in the office, won’t require much protection beyond a Wi-Fi password.

How to Test Drive an Intranet

Your business may not want to start big with an intranet and all its accoutrements. In this case, it’s possible to test drive the concept at low cost by building an internal reference website accessible only from your in-building network. Your business can re-purpose a recently replaced or unused desktop computer to act as a makeshift server for the site.

Install the free web server software Apache on the computer, and host a website. Your company can start with hosting basic HTML pages that have links to all the important documents, policies, and contacts employees need to access, and then move on to a more robust content management system like CMS Made Simple or WordPress. Employees can access the internal site through the web browser of any computer connected to the office network.

The experts at MPA Networks, in the San Francisco Bay Area, can help your business maintain and secure your intranet and network via our IT managed services. As your intranet grows, so may your server management needs. Contact us today to learn how MPA Networks can help your business increase productivity and improve IT security.

The Cost of Memory: Trends to Impact Your Upgrade Cycle

Tuesday, June 6th, 2017

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Computer memory market trends could play a role in your business’s decision on when to upgrade or replace employee computers. According to PC World, the technology research experts at Gartner predict that prices for both RAM and Solid State Drives (SSDs) will start to decline in 2018—and then crash in 2019.

Unlike the typical technology price trends that drop as devices age, memory components have more volatile prices that rise and fall for the same productsIT consulting services can help your business take advantage of trends to replace or upgrade devices when the market bottoms out.

What Memory Means for Productivity

Computer RAM and storage devices like SSDs increase productivity by making computers complete tasks in as little time as possible. Having more of either than the user actually needs won’t make them more productive, but having too little can dramatically slow the work process.

  1. RAM: The computer’s main memory determines how many active applications the device can run simultaneously. When there’s enough memory, the user can quickly switch between programs with minimal load time. If the computer is low on memory, it will have to use the Hard Disk Drive (HDD) or SSD to augment the main memory, which limits the number of active applications and increases the time it takes to switch between them.
  2. SSD: SSDs offer significantly faster performance than HDDs. A computer running an SSD will boot faster and load programs much more quickly than one with an HDD. The major barrier of entry for SSDs to replace HDDs is the cost-per-gigabyte of storage, with SSDs of similar capacity costing up to four times as much.

Taking Advantage of Memory Pricing: Upgrading Old and Buying New

There are two main ways your business can take advantage of the forecasted memory price drops:

  1. Plan your upgrade cycle to coincide with the 2019 price drops.
  2. Plan to upgrade existing system RAM and SSD storage in 2019 to extend device lifespan.

Hypothetically speaking, if a small business has 12 computers coming in to an upgrade cycle in 2018 that are still performing adequately, it is probably worth waiting to see how memory prices fluctuate in 2019. If the SSD and RAM prices drop as expected, your business will get much better devices at the same price point.

Alternatively, your business can take advantage of the lower price points by upgrading in-use devices in 2019. Switching to an SSD and upgrading the RAM are two of the most cost-effective ways to breathe new life into an aging system. Well-timed upgrades can extend a computer’s viable lifespan and push back the upgrade cycle by a year or more.

Other Devices and Price Points

While dropping memory costs mean less expensive computers and cheaper upgrades, other device classes used in business probably won’t see a drop. The tablet and smartphone markets cater to specific price points, as opposed to offering the same devices at decreasing prices. If those devices are going to receive a boost, it’s going to come in the form of more storage at the same cost. However, the industry is showing signs of lowering price points, with the new iPad listed at $329 instead of $500.

If your business is looking to upgrade its computers at ideal intervals to balance productivity and cost, MPA Networks’ desktop management services can help. Contact us today to find out more.

Android and IOS: Is the Device Just Old, or Is It Obsolete?

Tuesday, May 23rd, 2017

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When trying to determine if a piece of technology is simply old or completely obsolete, keep in mind that there are different criteria for Android and iOS devices than for desktop and laptop computers. An employee stuck using an obsolete device is likely, after all, to argue that replacing it would increase their productivity.

On the flip side, replacing functional devices too often can spiral out of control into unnecessary expenses.

An IT consulting firm can help your business understand how long a device should remain in use, a safe time range for buying older models, and how to plan upgrade cycles.

When Does A Device Become Obsolete?

The general rule is that a device becomes obsolete about four years after its release. This means that trying to save money by purchasing older devices on the cheap may not work out well, as they are unlikely to receive updates as long as a newer device. Usually you can buy only the most recent and second most recent smartphone devices new, but older refurbished devices are readily available.

Performance Issues with Old Devices

Determining if a device is aging vs. obsolete is pretty straightforward: If the employee can still complete all necessary work with the device, it is not yet obsolete.

However, older devices often have performance issues; notably, they may operate slower than the latest models. Older devices using Android often receive updates late, too, so users won’t receive security and interface improvement patches as soon as they’re available.

When Does a Smartphone Become Obsolete?

Forbes paints a pretty grim picture of aging devices, declaring that smartphones have about two years before they’re obsolete. Still, users can typically continue on without any major problems for an additional year or two.

Once obsolete, however, many devices are prone to disruptive conditions:

  • Security updates are no longer provided.
  • Vital applications are no longer compatible with the operating system.
  • The web browser ceases to display web pages correctly.

When Does Apple Consider Devices Obsolete?

Officially, Apple considers any product more than five years old obsolete, meaning the company tends to support their devices for a little longer than Android distributors. Apple usually supports iOS devices with the latest operating system for about four years. At this point the device will not receive updates, but it will still likely work for a while longer.

The device typically hits the obsolete category when it no longer runs the most recent version of iOS. If you buy an iOS device that’s already been on the market for two years, you’ll have to plan to replace it in another two years. A one-year-old device will be good for at least three years.

How Long Can Android Users Expect Operating Upgrades?

Android devices have a two-tier obsolescence system in which system updates stop coming and applications stop working. Android is a much more difficult case to gauge because updates need to come through Google, go to the manufacturer, and then reach the phone provider.

Android users can expect operating upgrades for two years after the phone is released, and a few additional months of security updates; both are soft obsolescence moments. What finally ends an Android device’s life (or, at least, its usefulness) is application incompatibility after about four years, which is dependent on the developer. Most try to support the oldest version possible, but this is not always the case.

If you want to make sure your employees are using up-to-date devices that increase productivity, MPA Networks can provide an IT and productivity assessment. Contact us today.

7 Ways VoIP Increases SMB Productivity

Tuesday, May 16th, 2017

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Voice over Internet Protocol (VoIP) solutions can help small and medium businesses  increase productivity by enhancing your communication potential. VoIP isn’t just a simple digital upgrade over your existing office analog phone service: It opens the doors for new ways to look at customer management and employee communication. A managed service provider can help your business implement numerous best practices to reap the technological benefits of VoIP.

The following list covers just some of the ways VoIP can increase productivity:

1. Share a Phone System in Multiple Locations

If your business is looking to expand to additional locations or already operates from more than one building, VoIP can help consolidate many phone-based services. VoIP can share a singular phone system across multiple geographical locations. This means your business does not need to operate things like customer support and appointment scheduling at more than one location.

2. VoIP Allows Employees to Work Remotely

If your business receives just a handful of support calls on weekends, it’s wasteful to pay an employee to sit around and do nothing for most of the day. VoIP allows employees to connect to the service anywhere there’s an Internet connection. This way, you can allow on-call employees to work from home, meaning your business only has to pay for the time you need them.

3. Voicemail-to-Email Transcription

Employees often find themselves wasting time navigating voicemail systems in search of a specific recording, and then burn through more time sitting through entire messages full of unimportant information. VoIP services open the door for voice-to-text transcription capabilities so employees can quickly locate and read a message summary. This is a much more efficient way to handle voicemail, allowing employees to respond more accurately to more messages in less time.

4. Facilitates Employee Response to Issues

VoIP is a digital system you can integrate with your customer relationship management system so your staff will immediately have information about a customer or client on hand when they call. For example, if a customer has an outstanding service ticket, the representative answering the phone will have all that information on-hand.

5. Scales to Grows with your Business

Unlike the analog systems of old, VoIP is very easy to scale with your business’s needs. Adding an extra line for an additional employee isn’t necessary, as the system can accommodate capacity as needed.

6. Video Conference for Better Collaboration

Employees aren’t limited to audio-only conversations with VoIP: It supports video conferencing. Video calls can be very effective at increasing productivity in the workplace when employees who aren’t located together collaborate on projects.

7. VoIP Cost Savings

VoIP can also help your business bottom line. According to Forbes, Utah State was able to save six figures by switching their phone system from analog to VoIP. VoIP is also easier to maintain, with fewer technical problems when implemented: Utah State saved around $120,000 annually on labor by eliminating most of the trouble tickets.

The experts at MPA Networks are ready to help your business manage your VoIP services. Make sure you are properly configured and your network is built to handle the extra traffic without slowing down other services. Contact us today.

Scheduling Security: Take Control of Your OS Updates

Wednesday, May 10th, 2017

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It happens to everyone: You turn your computer back on after you intended to leave the office, or come in early to get a head start on a new project, only to be greeted by a 20-minute operating system (OS) update session. This common workplace frustration turns what should have been a four-minute job into a half-hour ordeal, forcing you to stay behind or defeating any time gains from starting early.

OS updates provide essential security fixes that keep your business safe, but the platforms have a knack for pushing updates at what feels like “the worst possible time.”

Here’s what you can do to remain one step ahead of your updates at all times.

Change the Default Settings

Don’t leave operating system updates on their default settings, because they’re likely to interfere with work when you need the devices. The solution to this productivity- and attitude-killing problem is to adjust the system settings to force the updates at a specified time when your team won’t need them. Other software, like Office, Photoshop, and web browsers, tend to be less of a problem, since their update sessions are usually much quicker.

Updates Are a Security Issue

The worst solution to update inconvenience is to disable automatic updates. While updates that don’t add any new features may seem irrelevant, they’re actually doing lots of work keeping you safe behind the scenes in areas like IT security and virus/malware prevention.

According to TrendMictro, malware and other security exploits tend to target known security holes that have already been closed through updates and patches. Instead of finding new exploits, it’s easier for hackers to continue to exploit the old ones and take advantage of users who do not update their computer software.

Schedule Around Work to Increase Productivity

Microsoft usually posts their updates on the second Tuesday of every month, which is commonly known as “Patch Tuesday.” However, this may not work well with your business if it disables employee computers Tuesday night or Wednesday morning. The ideal time for updates will differ depending on your business, but for the typical Monday-to-Friday 9-to-5 office, you will be best served by installing updates around 2 a.m. on Sunday morning. Devices can even be individually customized for each employee based on their personal schedule.

The IT Consulting experts at MPA Networks, serving San Francisco, San Mateo County, San Jose, and other San Francisco Bay Area cities, are ready to help your business make technology work for you, not against you. Scheduling updates is a desktop management and support issue, which IT Managed Services can deliver. Contact us today to find out how we can help you better manage your office computers.

The Three Copies Rule: Why You Need Two Backups

Wednesday, May 3rd, 2017

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Anyone who has ever lost years of work due to computer failure will tell you that backing up your devices can save you considerable heartache and frustration. Reliable, redundant, and regular data backups are your business’s best strategy for disaster recovery—but two copies of your data may not be enough.

IT pros across the world have developed the “3-2-1” backup philosophy to maximize your restoration capacity following a data disaster.

The “3-2-1” Concept

The “3-2-1” approach is simple:

  1. Store three copies of your data.
  2. Utilize multiple storage formats.
  3. Keep one copy off-location.

TrendLabs says that having two backups of your data (meaning three copies total) is all about redundancy. IT professionals have nightmares about experiencing computer or server failure and preparing to restore the backup, only to find that the backup has failed as well. Your business can prevent this situation only by keeping two backup copies of all your important data.

We can’t stress often enough that three copies means three separate devices. Backing up data to a second hard drive in the same computer, or a connected SD card, does not count. This will only protect your data in the event that one of the hard drives breaks.

Some useful backup devices include:

  • External hard drives
  • NAS
  • Cloud storage
  • DVD/Blu-Ray discs
  • Flash drives
  • SD cards

Two Formats: Diversify Storage Media

Using different types of storage for backup improves reliability: It not only diversifies the factors that could cause the backup to fail, but also acts as an extra layer of protection. For example, if both backups are on external hard drives and exposed to a large magnet, both would be destroyed. However, a second copy stored on optical media or a flash drive would survive.

The two backup locations could include a backup external hard drive and cloud storage, or a DVD archive and an onsite NAS server. According to PC & Tech Authority, NAS servers are a great backup option for offices with several networked computers. We’ve discussed storage format longevity in previous blog posts if you need help deciding which one is right for you.

Keep at Least One Copy Offsite for “Catastrophe Recovery”

Catastrophe recovery is another way to describe a worst-case disaster recovery scenario: for instance, the hard drive didn’t fail, but a flood leveled your office, or someone stole both the computer and the backup in a burglary. In order to prevent an outright catastrophe, it’s not safe to keep every copy of your important data under the same roof.

This means, of course, that one of your backup copies should be stored in a secondary locationthe farther the better. The offsite backup could be, for example, a cloud backup, or an external hard drive stored in a bank deposit box. When working with a non-cloud, off-site solution, it helps to swap out two storage devices on a weekly basis.

If your company is looking to streamline its disaster recovery practices with IT Managed Services, contact the experts at MPA Networks today.

The Dock Returns: Anticipating Trends for Productivity Potential

Wednesday, April 19th, 2017

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Samsung’s March 2017 announcement that its flagship smartphone would support first-party peripheral that makes the device work like a desktop computer could mean big changes for how people look at their productivity devices.

While this is not the first attempt to treat a smartphone as a computer substitute, it is the first time a market shipment leader put its weight behind the concept.

Business and IT professionals should watch these trends closely, because new ways of looking at existing technological mainstays may offer incredible opportunities to increase productivity.

A Note on Convergence

Samsung’s dock is another indication that the smartphone, tablet, laptop, and desktop device classes are gravitating towards convergence. Tablets and smartphones overlap each other in use and functionality: In many cases, you would not be able to tell the difference between a large smartphone and a small tablet outside of the ability to make phone calls.

Galaxy S8 Dex Dock

The Samsung Dex allows any Galaxy S8 user to connect the device to a charging dock that augments the smartphone with a desktop monitor over HDMI and USB peripherals. When connected to the dock, the Galaxy S8 display switches to a more computer-esque interface, making the phone function like a “fake desktop.” This is excellent for business continuity for three reasons:

  1. Employees can take a highly portable device with them anywhere they go, which can be plugged into a dock when available to function as a primary productivity device. It’s easier to carry a phone around than a laptop.
  2. Employees will no longer need to use a dedicated workstation. This means employees can easily relocate their main device.
  3. Sharing a desk workstation will be much simpler. Instead of requiring a centralized server and individual login credentials, employees can simply plug in their mobile device.

Similar third-party devices exist for laptop augmentation, such as the Mirabook, which works for both Android and Windows 10 devices. If these docks add support for multiple devices including multiple operating systems, this platform could be incredibly useful for businesses.

The Motorola Atrix Legacy

Businesses have been working on expanding smartphone capabilities to emulate what a traditional computer can do almost as long as the smartphone and tablet device classes have been popular. The Motorola Atrix, released in late 2011, is the first well-known example of turning a smartphone into a netbook. However, earlier takes on the convergence concept didn’t perform well because of high costs ($300-$500 for the Atrix compared to $150 for the Dex) and missing functionality.

Nintendo Switch Dock

The Nintendo Switch, released in March 2017, is a tablet-like device that connects to a dock to work like a traditional console on a TV. With the system selling well, the Switch will serve as the first tablet-like device millions of people have in their homes that works with a dock. “Living room infiltration” can make the public more comfortable with the dock concept, which could lead more people to try docks with other devices. The Nintendo Switch could do for docks what the Playstation 2 did for DVD video.

Even without the dock, the tablet and smartphone industry is pushing towards convergence. For example, Apple is selling the iPad Pro as a laptop replacement device with reasonable success. However, backup and disaster recovery will be more important than ever with docks—mostly because smartphones are easier to break and to lose than desktop computers.

Our IT consulting experts at MPA Networks are ready to help your business look into technology opportunities like the Dex dock. Contact us today.

This Is the End: Microsoft Takes a Hard Stance on Phasing Out Older Windows Versions

Tuesday, April 11th, 2017

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If your business hasn’t already made the switch from Windows 10’s predecessors to a new operating system, it’s time to make the initiative a priority. While your IT staff doesn’t need to upgrade every computer in your office, it’s necessary to make sure all vital software is compatible with Windows 10 because new replacement devices won’t fully support older Windows versions.

According to ZDNet,

computers running Intel’s 7th-generation Core CPUs and AMD’s Ryzen CPUs will no longer receive operating system updates for Windows 7 and 8.

Without updates, you are likely to experience IT security issues.

The Writing Is on the Wall

The change does not affect computers built and purchased before the last few months of 2016, but it matters for any new computer running new hardware. Back in January of 2016, Microsoft announced that new CPUs will only be compatible with Windows 10, so anyone looking to buy new hardware and put an older version of Windows on it is out of luck. However, Microsoft will continue to support Windows 7 and 8, with extended support for security updates through 2020 and 2023 respectively.

Plan Your Transition: Business Continuity Concerns

This change in policy means that moving over to Windows 10 will eventually be the only option. Your business should begin to develop a migration strategy with the help of IT consulting services to phase in Windows 10 devices as you replace older systems running incompatible hardware. Also, if your business plans to look into other options like Macs and Chromebooks, this is the perfect time to do it.

Make sure to consider these issues in your transition away from older versions of Windows:

  • Run a pilot Windows 10 system to ensure continuity for your existing work environment. Test your employees’ daily workflow on this system.
  • Install all the software your business uses on this system and see if it works with Windows 10. Your tests may identify legacy software that’s no longer supported but that you’re currently using for important operations. This can lead to expensive, painful transitions to replacement software.
  • Adjust your upgrade strategy to accommodate your findings. This could involve changing the schedule to allow more time for employees that run incompatible software to work out a solution. It’s most efficient to plan to upgrade to Windows 10 upon device replacement; however, if your tests don’t find any problems, you may opt to upgrade existing systems early. Note that the Windows 10 free upgrade period ended in July 2016.

Legacy Software Concerns

Your company may find that some of the software you’ve been using for the past 15 years without any problems will not work under Windows 10, which puts your business in a difficult position. Replacing software that’s vital to day-to-day operations can be a very disruptive process. Managed services providers can help your business devise a contingency plan to keep the old software running, but it’s a best practice to migrate to a contemporary solution eventually. There are a few options your company has to keep those older systems running so you can keep using the old software, including upgrading/repairing the old systems and running older versions of Windows through a virtual machine.

The experts at MPA Networks are ready to help your business find its best OS solution to balance productivity with security. Contact us today.

Avoiding Disaster: Overheating Computers

Wednesday, April 5th, 2017

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If one of your office computers always seems to shut down or slow to a crawl at the busiest of times, you may have a case of overheating on your hands—especially if IT can’t find anything wrong on the software level. Performance hiccups might seem like a mere nuisance, but overheating shortens the lifespan of a computerModern computers are designed to protect themselves from dangerous temperatures, but they can’t prevent all long-term damage.

You can increase productivity and avoid disaster recovery situations in your workplace by making sure your computers are operating at safe temperatures.

The Symptoms

An overheating computer will exhibit one or more of the following symptoms:

How to View Temperatures

The easiest way to tell if a computer is overheating is to take its temperature via software. Your staff can install monitoring programs like CPUID’s HWMonitor or Almico’s SpeedFan for Windows devices, or enable CPU temp viewing on a Mac to get active temperature readings.

These programs show current operating temps and indicate overheating with red colored text, a fire icon, or a warning. Have employees keep an eye on the monitor program during normal work: If the test identifies a heating problem, it’s time to resolve the cause.

Ambient Temperature

Ambient temperatures, or the temperature of the room the computer is in, boost the base temperature of computers and cause parts to run hotter than usual. These problems could simply be the result of the room lacking climate control, or other nearby devices blowing hot air in the direction of the computer.

This is one of the reasons that server rooms feature extra cooling. Either reduce the environmental temperature, or move the computer to a cooler area.

Insufficient Fan Cooling or Blockage

Problems with the computer’s built-in cooling system can lead to overheating during regular use. In some instances, cooling fans can wear out over time.

With desktop computers, the system may have been designed with fans powerful enough to push adequate air through the case. This can usually be resolved by adding new fans or swapping in larger fans to move airflow in the front of the desktop case and out the back. On the outside, physical objects within 6 inches of the fan vents can hurt airflow. On the inside, loose cables and new components can restrict airflow.

Dust Buildup

Dust buildup can restrict airflow and cause a computer’s temperature to increase. While dust alone won’t typically break a computer, it can amplify other problems associated with overheating. We’ve talked extensively in the past about how dust buildup can cause crashes. Laptops generally do not have this problem as they don’t move as much air.

Failing Thermal Paste

Computer CPUs use a compound called thermal paste or thermal grease to help transfer heat to the cooling system. It’s possible for this material to wear down over time, which makes it far easier for a computer to overheat.

The solution is to disassemble the computer and replace the compound, but the process requires substantial expertise (especially with laptops) and can break the computer if done incorrectly. If this is the problem, it’s best to defer to the experts.

If your business is looking to keep its computers and network infrastructure running for maximum productivity, contact the IT managed services experts at MPA Networks today.